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  © 2010 eCOGRA.org Privacy Policy & Legal  
  



  
 
Important Notice: Please note that the eCOGRA Dispute Mediation Service is temporarily unavailable until 8 February 2010. During this time we ask that you attempt to resolve any issues directly with the operator and if you cannot reach a satisfactory resolution, submit a dispute on the 8th of February when the form will be active.
The form below must be completed in its entirety:

Please note that we will not respond to dispute mediation requests made for non-eCOGRA sites


Personal Details:
Name: *
City: *
Country: *
Contact Number: *
Email: *
Site Details:
Name: *
URL:
Your User Name: *
Date of Incident: *
Contact Email:
Member Details:
Software Provider:
Did you inform software provider of dispute:   *
If so, to whom:
Your Dispute:
Your Dispute: *
By submitting this dispute I verify the information provided is accurate and true. I have read and agree to abide by the Policies and Procedures. I understand a Fair Gaming Advocate will contact me within two business days and will, at that time, request copies of any e-mails or other documentation they may require.
  Submit   

Mediation is a voluntary process structured by eCOGRA as it deems most suitable after consideration of the circumstances of each dispute. eCOGRA acting as mediator facilitates the resolution of disputes; eCOGRA does not act as arbitrator, nor does it make decisions binding on either party to the dispute. eCOGRA may at any time, at the absolute discretion of its directors, terminate the mediation process and is under no obligation to assist either party in any other form of dispute resolution.

By using our mediation service you agree that you have no entitlement to claim in respect of the mediation outcome. Accordingly, eCOGRA accepts no liability for any loss, damage, loss of opportunity or inconvenience arising from any dispute between a player and a casino or poker room, the failure of a party to comply with the mediation process and/or any agreement reached between the parties, or the conduct of eCOGRA in relation to the dispute.